We're sorry to hear you're having issues with the app! We'd love to help you with this. We've put together a list of some of the most common Roku issues and basic troubleshooting steps we hope will help you. Before continuing, please make sure you're using a supported Roku device. We support any Roku devices introduced on or after March 2013. You can find a full list of the models we support here.
> If you're receiving a “no longer in service” error:
Read and follow the steps in the “It says the Minno Kids Channel is no longer in service on my Roku. What should I do?” article
> If you can't find the Roku channel:
Search "Minno Kids" on the App Store!
> If videos start to play on your Roku, then skip to the end of the episode:
We'll need to remove your Roku device from your Minno account and then you can relink it. Please send us an email with your Minno email and let us know you need us to clear your Roku device because it's skipping to the end. We'll get it taken care of for you!
> If videos won't load on your Roku or you're having playback issues:
First, Make sure you have an active Minno subscription. (Don't have one? Sign up here.) Then, make sure your Roku is running the latest version (Check for updates with this guide from Roku.).
If you have any security filters on your home network (e.g. Circle, NetNanny, Covenant Eyes), try disabling them and see if you can play videos. If you are able to play videos after turning the filters off, add the following as allowed websites:
*.gominno.com
*.gominno.io
minno-cms.herokuapp.com
*.jwplayer.com
These sites won’t work without specific video ids or commands being present which means it you'll only be able to access Vimeo videos for sites that you've approved like Minno.
Still experiencing issues? We're here for you!
Reach out to us by sending an email to support@gominno.com with the following information:
Your Minno email address
Your Roku model, serial number, and software version
Specific details about the issue you're experiencing, what shows/episodes it's affecting, and the steps you've taken to troubleshoot the issue so far.
We will do our best to get you up and running in no time! Thanks!