We're thrilled to hear you're wanting to sign up for Minno and are sorry to hear you're having issues.
First, double-check to make sure the following information is correct:
If you're using a coupon, make sure it is a valid coupon
You've correctly entered your billing information
You have sufficient funds in your account
You've correctly entered your zip code
If these all look correct, our support team would love to help you dig into what might be causing the issue for you. Please email us at support@gominno.com and include:
- The email you're trying to sign up with
- What platform you are trying to sign up on (website, Apple, Google, Roku, Amazon)
- The device you are using and its software version (i.e. MacBook Air version 10.12.15; Samsung Galaxy S Version 6.0.1)
- If you're on a browser, which one you're using and its version.(i.e. Chrome version 60.0.3112.90), or let us know you're using the app.
- Specific details regarding the issue you're experiencing (the more detailed the better!)
This information will help us more quickly begin to assess what may or may not be causing the issue. We appreciate your patience and help as we make sure you get the help you need!