We're sorry for the difficulties you're having! There are a few steps you can take:
- Make sure you are using the correct Minno email address and password and there are no typos or spaces.
- Make sure you are using a supported device. You can find the list of the devices we support here: https://gominno.com/apps/.
- If you are trying to log into an app, please make sure you device software is up-to-date and you're on the latest version of the Minno App.
- If you are trying to log into the website, make sure you're logging in here: https://account.gominno.com/
- If you forgot your password, you can reset your password here: https://account.gominno.com/password/reset
- If you didn't receive the email to reset your password, check your spam and promo folders.
Still have questions or experiencing issues after trying these steps? Send us an email at support@gominno.com. We'd be more than happy to help! Please include the following in your email:
- Your Minno email address
- Details about the login issue you're experiencing
- The device you're trying to log in with.